Helpful Answers for Shopping with Gravitaly

We currently deliver to countries within the European Union. Available delivery options and any applicable charges are shown during checkout. Part of our catalogue is available for delivery in the United Kingdom.

Orders are normally processed within 1–2 business days. After dispatch, standard deliveries usually arrive within approximately 5–8 business days. Delivery times are estimates and may vary depending on the destination, courier service, product availability and seasonal demand.

Free standard shipping is available on eligible orders over €30. For orders below €30, and for any heavy or oversized items excluded from the standard offer, the applicable delivery cost is calculated and displayed at checkout before payment.

Some products are dispatched directly by different partner manufacturers. If your order contains items from more than one location, they may be shipped separately and arrive at different times. You will not be charged additional delivery fees simply because an order is divided into multiple parcels.

Once an item has been dispatched, you will receive a shipping confirmation email containing tracking information where available. For orders sent in separate parcels, you may receive more than one dispatch confirmation and tracking number.

Prices include applicable VAT where required. Orders delivered within the European Union generally do not require additional customs duties. If a delivery is subject to exceptional local charges or destination-specific requirements, these remain governed by the rules of the destination country.

The available payment methods are displayed securely during checkout and may vary depending on the delivery country, currency and device being used. You will be able to review the complete order total before confirming payment.

Payments are processed through the secure payment services available within our Shopify checkout. Gravitaly does not ask customers to send card details by email, contact form or social media message.

Your account will be charged as soon as your order is placed and authorized. You will receive an immediate order confirmation email with your receipt once the payment is successfully processed.

Contact us as quickly as possible at support@gravitaly.com. We will do our best to help before the order is processed or dispatched. Once an item has entered fulfilment or has been shipped, changes and cancellations may no longer be possible, and the standard return procedure may apply.

For questions about products, orders, delivery or returns, contact our customer support team: Email: support@gravitaly.com Please include your order number when contacting us about an existing purchase.

EU customers have the right to cancel and return an eligible order within 14 days of receiving the goods, without needing to provide a reason. To begin a return, contact us at support@gravitaly.com before sending the item back.

Returned products must be unused, in the same condition in which they were received and, wherever reasonably possible, in their original packaging. Products showing signs of use, damage caused after delivery or missing components may not qualify for a full refund.

Unless the item is defective, damaged or incorrectly supplied, the customer is responsible for the direct cost of returning the goods. Please contact us before arranging a return so that we can provide the correct return instructions and address.

Once the returned product has been received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method within the timeframe stated in our Returns & Refund Policy and applicable consumer law. Our current Terms specify processing within 14 days after approval.

Contact us as soon as possible at support@gravitaly.com and include: your order number; a description of the issue; clear photographs of the product; photographs of the packaging, where relevant. Please do not discard the item or its packaging until our customer support team has reviewed the claim and provided instructions.

Goods purchased by EU consumers are covered by the applicable statutory consumer protections, including a minimum two-year legal guarantee for lack of conformity. Some manufacturers may provide additional product-specific warranty coverage. Any additional warranty information will be stated on the relevant product page.

Gravitaly offers a carefully curated selection of toys, baby and toddler essentials, school accessories, nursery furniture, lighting, décor and thoughtful gifts for children. Our collections are designed to support play, learning, creativity and everyday family life.

Every product is reviewed for its design, functionality, quality and relevance to modern family life before becoming part of our collection. Rather than offering thousands of unrelated items, we focus on thoughtfully selected products that bring genuine value to children and parents.

Many of our products come from trusted European brands and independent makers. We also work with carefully selected global manufacturers when a product meets our standards for quality, design and play value. The country of manufacture, materials and available certifications are listed on the individual product page whenever this information is provided by the manufacturer.

Detailed product information is provided on each product page. Depending on the item, this may include: materials and composition; product dimensions; recommended age; care instructions; assembly information; safety warnings; certifications; country of manufacture. Because every product is different, these details should always be checked individually before purchase.

No. Certifications and safety requirements vary depending on the product type, material, recommended age and manufacturer. We do not apply one general certification claim to the entire collection. Any relevant safety standards, test information or certifications are displayed on the individual product page when available.

Check the recommended age and safety guidance shown on the product page. You should also consider your child’s current abilities, interests and developmental stage. Children develop at different speeds, so age guidance should be used together with parental judgement and the manufacturer’s instructions. Adult supervision should always be provided where recommended.

Yes. Our collection includes Montessori-inspired toys, open-ended play materials, puzzles, construction toys, sensory products and creative activities. These products are selected to encourage skills such as concentration, coordination, imagination, problem-solving and independent exploration. Not every educational toy is an official Montessori material, so we use the term “Montessori-inspired” where appropriate.