FAQ

Yes! We proudly deliver our premium products to families and homes all across European Union.

We are pleased to offer Free Standard Shipping on all orders everywhere within the European Union (EU), with no minimum purchase required. The delivery time depends on your location and it is usually between 5-8 business days.

At Gravitaly, we believe in authenticity and sustainability. To ensure the highest quality and reduce unnecessary transit carbon emissions, your items are shipped direct from the source—straight from our partner artisans' and designers' workshops across Europe directly to your doorstep.

To make your shopping experience as seamless as possible, we accept a variety of trusted and convenient payment options: Credit & Debit Cards: Visa, Mastercard, American Express, and Maestro. Digital Wallets: Apple Pay and Google Pay (GPay) for quick, one-tap checkout. PayPal: Safe and secure express checkout using your PayPal account.

Absolutely. Your financial security is our top priority. Our website uses industry-standard SSL (Secure Sockets Layer) encryption technology to protect your personal and payment details. All transactions are securely processed through certified payment gateways, meaning we never store or have access to your credit card information on our servers.

Your account will be charged as soon as your order is placed and authorized. You will receive an immediate order confirmation email with your receipt once the payment is successfully processed.

We want you to absolutely love your purchase. If a piece doesn't perfectly fit your home or vision, you can return it within 14 days of receiving your delivery.

To start a return, please email our customer care team at support@gravitaly.com with your order details. The item must be unused, in its original condition, and packed securely in its original packaging.

Unless the item arrived damaged or defective, the customer is responsible for the return shipping costs back to the designated European workshop. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Once the artisan workshop receives and inspects your returned item, we will send you an email confirmation. If approved, your refund will be automatically processed and applied to your original method of payment within 5–14 business days.

Absolutely. The safety of your little ones is our highest, non-negotiable priority. Every single children's product, toy, and nursery item curated on Gravitaly is rigorously tested and fully compliant with the strictest European safety regulations. CE Marking: All toys strictly adhere to European health, safety, and environmental protection legislation. EN71 Certified: Our children's items comply fully with the EN71 European Toy Safety Standard, ensuring they are mechanically safe, flame-resistant, and completely free from harmful chemicals or heavy metals. GOTS Certified Textiles: For our fabric goods, we prioritize the Global Organic Textile Standard (GOTS), guaranteeing that the cotton and textiles used are 100% organic, non-toxic, and incredibly gentle on sensitive baby skin.

Yes, we treat pets like family! Our pet collection is designed with their natural instincts and health in mind. We strictly avoid toxic glues, synthetic varnishes, and flimsy plastics that can be easily swallowed. Instead, our artisans use heavy-duty, pet-safe natural materials—such as solid untreated wood, organic fibers, and durable pet-friendly finishes. Whether it is a cozy bed or an interactive accessory, every item is built to be robust, non-hazardous, and completely safe for daily paws-on use.

We are proud to say that 100% of our products are manufactured right here in Europe. We do not mass-produce in factories. Instead, we partner exclusively with independent small businesses, family-owned workshops, and passionate local artisans across the continent. By choosing Gravitaly, you are not only getting a premium, certified-safe product for your home, but you are also supporting European craftsmanship, ethical labor practices, and sustainable, small-scale production.