Helpful Answers for Shopping with Gravitaly
Find clear information about our products, delivery, returns and customer support. For details specific to an individual item—including materials, dimensions, age guidance, care instructions and country of manufacture—please always refer to the relevant product page.
Shoppinginformation
Ofte stillede spørgsmål?
Her indsættes svar på dine spørgsmål.
Hvad koster fragt, og hvor lang tid tager det?
Her indsættes svar på dine spørgsmål.
Hvor lang tid går der, før jeg modtager min pakke?
Her indsættes svar på dine spørgsmål.
Why might my order arrive in separate packages?
Some products are dispatched directly by different partner manufacturers. If your order contains items from more than one location, they may be shipped separately and arrive at different times.
You will not be charged additional delivery fees simply because an order is divided into multiple parcels.
Will I receive tracking information?
Once an item has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
For orders sent in separate parcels, you may receive more than one dispatch confirmation and tracking number.
Are VAT and customs charges included?
Prices include applicable VAT where required.
Orders delivered within the European Union generally do not require additional customs duties. If a delivery is subject to exceptional local charges or destination-specific requirements, these remain governed by the rules of the destination country.
Betalingsinformation
Ofte stillede spørgsmål?
Her indsættes svar på dine spørgsmål.
Hvad koster fragt, og hvor lang tid tager det?
Her indsættes svar på dine spørgsmål.
Hvor lang tid går der, før jeg modtager min pakke?
Her indsættes svar på dine spørgsmål.
Can I change or cancel an order after placing it?
Contact us as quickly as possible at support@gravitaly.com.
We will do our best to help before the order is processed or dispatched. Once an item has entered fulfilment or has been shipped, changes and cancellations may no longer be possible, and the standard return procedure may apply.
How can I contact Gravitaly?
For questions about products, orders, delivery or returns, contact our customer support team:
Email: support@gravitaly.com
Please include your order number when contacting us about an existing purchase.
Returnering af ordrer
Ofte stillede spørgsmål?
Her indsættes svar på dine spørgsmål.
Hvad koster fragt, og hvor lang tid tager det?
Her indsættes svar på dine spørgsmål.
Hvor lang tid går der, før jeg modtager min pakke?
Her indsættes svar på dine spørgsmål.
Er branding bare en mere effektiv måde at sælge på?
Her indsættes svar på dine spørgsmål.
What should I do if my order arrives damaged or defective?
Contact us as soon as possible at support@gravitaly.com and include:
your order number;
a description of the issue;
clear photographs of the product;
photographs of the packaging, where relevant.
Please do not discard the item or its packaging until our customer support team has reviewed the claim and provided instructions.
Do your products include a warranty?
Goods purchased by EU consumers are covered by the applicable statutory consumer protections, including a minimum two-year legal guarantee for lack of conformity.
Some manufacturers may provide additional product-specific warranty coverage. Any additional warranty information will be stated on the relevant product page.
About Our Products
What can I find at Gravitaly?
Gravitaly offers a carefully curated selection of toys, baby and toddler essentials, school accessories, nursery furniture, lighting, décor and thoughtful gifts for children. Our collections are designed to support play, learning, creativity and everyday family life.
How do you choose the products in your collection?
Every product is reviewed for its design, functionality, quality and relevance to modern family life before becoming part of our collection. Rather than offering thousands of unrelated items, we focus on thoughtfully selected products that bring genuine value to children and parents.
Are all Gravitaly products made in Europe?
Many of our products come from trusted European brands and independent makers. We also work with carefully selected global manufacturers when a product meets our standards for quality, design and play value.
The country of manufacture, materials and available certifications are listed on the individual product page whenever this information is provided by the manufacturer.
Where can I find information about materials, dimensions and certifications?
Detailed product information is provided on each product page. Depending on the item, this may include:
materials and composition;
product dimensions;
recommended age;
care instructions;
assembly information;
safety warnings;
certifications;
country of manufacture.
Because every product is different, these details should always be checked individually before purchase.
Are all products covered by the same safety certifications?
No. Certifications and safety requirements vary depending on the product type, material, recommended age and manufacturer.
We do not apply one general certification claim to the entire collection. Any relevant safety standards, test information or certifications are displayed on the individual product page when available.
How do I choose the right product for my child’s age?
Check the recommended age and safety guidance shown on the product page. You should also consider your child’s current abilities, interests and developmental stage.
Children develop at different speeds, so age guidance should be used together with parental judgement and the manufacturer’s instructions. Adult supervision should always be provided where recommended.
Do you offer Montessori-inspired and educational toys?
Yes. Our collection includes Montessori-inspired toys, open-ended play materials, puzzles, construction toys, sensory products and creative activities.
These products are selected to encourage skills such as concentration, coordination, imagination, problem-solving and independent exploration. Not every educational toy is an official Montessori material, so we use the term “Montessori-inspired” where appropriate.
Har du et spørgsmål?
Hvis du har et problem eller et spørgsmål, der kræver øjeblikkelig hjælp, kan du klikke på knappen herunder for at chatte live med en kundeservicemedarbejder.
Bemærk venligst, at der går 6-12 hverdage fra det tidspunkt, hvor vi modtager din returpakke, før refunderingen er gennemført.